SHIPPING

What Shipping Methods Are Available?

We ship exclusively via GLS courier. Any more questions? Please contact us at hello@spicehorse.eu We will be glad to help you!

How shipping costs are calculated?

Packing and shipping within Slovakia, Hungary and Czech Republic is FREE OF CHARGE!

Packing and shipping within the EU cost € 14.90.

Information about packing and shipping costs to other countries, please send an enquiry e-mail hello@spicehorse.eu

Costs for returning goods must be paid by the buyer.

Any more questions? Please contact us at hello@spicehorse.eu We will be glad to help you!

How Long Will It Take To Get My Package?

It is in our interest to prepare your order as fast as possible! With our standard shipping, usually your order will be delivered within 1-3 working days.

Unfortunately, we do not offer express delivery. If we cannot deliver an item, we will notify you by e-mail.

Any more questions? Please contact us at hello@spicehorse.eu We will be glad to help you!

PAYMENT

What Payment Methods Are Accepted?

SPICEHORSE online shop offers you the following payment options: Credit Card (BARION), and Prepayment (Bank Transfer)

Payment by Credit Card (BARION): You can pay for your order comfortably and safely with your credit card. We accept MasterCard, Visa, Visa Electron, Maestro and American Express. Your credit card data will be transmitted in encrypted form via SSL. This high security standard means that shopping at SICEHORSE by credit card is completely safe. Additional security when paying by credit card: The “Verified by VISA” and “MasterCard Secure Code” systems ensure particularly secure Internet credit card transactions by using special encryption methods. This does not require any additional software. Customers who are already logged in or guest users are automatically redirected to their bank’s page in the course of payment processing. To complete the order successfully, please follow the instructions given there.

Payment in advance (Bank Transfer): If you pay in advance, your items will be delivered to you as soon as we have received your payment. We will send you an e-mail confirming receipt of payment. Please make sure to state your order number as the reason for payment and always make separate transfers for different orders. The items you have ordered will remain reserved for you until we receive your payment (maximum 7 days). It may take 1-4 working days for your payment to reach us, depending on your bank.

Bank details:
Beneficiary: SpiceLife s.r.o
IBAN: SK24 1100 0000 0029 2890 7506
SWIFT: TATRSKBX

ORDERS & RETURNS

How can I place an Order?

As soon as you have decided on a colour and size, you can put your desired article into the shopping cart. Just click on the button “Add to cart”.

You can continue shopping or click on “View cart”. If you want to complete your order, click on “Checkout”.

Here you will find an overview of all items that you have chosen so far. This is also where you can enter a voucher or discount code. If you wish to continue shopping, please click on „Continue shopping”. If you wish to adjust your cart, please click on „Adjust cart”.

Now please quickly check your choice of colour, size and quantity. The articles you have chosen will not be reserved for you until you have completed your order.

Here you can calculate shipping costs by filling out the necessary fields. Click “Update totals”.

Then click on “Proceed to checkout” to complete your order.

If you have not logged in yet, you must do so now.

Please check and – if necessary – complete your billing and delivery address as well as the shipping and payment method.

In the “Checkout” window you must also accept our Terms & Conditions by clicking on the required box.

And now you can complete your order by clicking on the button “Place Order” or if you have chosen to pay by Credit Card (Barion) “Proceed to Barion”.

Your articles will now be packed for you and be sent on their way to you within a few days!

Any more questions? Please contact us at hello@spicehorse.eu We will be glad to help you!

How can I change or cancel my order?

If you wish to modify your order, you can simply cancel the order and place a new order with the desired details.

As long as the order has not yet been packed, you can cancel it. Simply send us a short e-mail to hello@spicehorse.eu If your order is already packed, we cannot stop the shipping process. If this is the case, then you can return the order to us once you receive it.

Please note that we cannot cancel a cancellation. But, of course you can always place a new order.

Any more questions? Please contact us at hello@spicehorse.eu We will be glad to help you!

Do I need an account to place an order?

No.

How can I return a product?

Not a perfect fit? Wrong colour? You have changed your mind and would like to return one or more articles? – No problem!

Within 14 days you can easily cancel your purchase and return the purchased. We will automatically refund your purchase amount after we have processed your return and you will be credited the amount of the refund using the same payment method you originally used.

To ensure that you get a full refund, the items should be properly packed. In addition, the products may not have been worn (rugs tried on horses), and they must not be damaged beyond the normal signs of wear that occur when trying on the product.

Even if it is not obligatory, the following conditions should be observed:
  • The product should be in its original condition and in its original packaging.
  • The original labels should still be attached to the garments.
  • Accessories should have all parts of the original packaging.
If an item that we delivered to you is defective, you can of course return it to us free of charge, stating the reason for your complaint. Please enclose the completed return note with the parcel. Once the item has arrived at SPICEHORSE and has been checked, it will be repaired, exchanged or you will be credited with its value according to the payment method you have chosen. Processing a complaint can take up to 2 weeks.

If you wish to cancel your order, you can of course return it to us with the return note and we will refund the amount paid once we have received the returned goods.

Return – step by step

  1. Notification: We kindly ask you to send us an e-mail to hello@spicehorse.eu
  2. Preparation: Fill out the return note completely and pack the items including the return note in the shipping bag.
  3. Packing: Securely pack the item(s) you wish to return and send back to us at Hadovská 870, 94501 Komárno, Slovakia.
  4. Shipping: It is best to keep your proof of return until you have received a confirmation e-mail from us as we cannot take responsibility of items arrived damaged or undelivered products.
  5. Refund: Once we have received your package, processing and refund may take up to 14 days. If the purchase amount has not been refunded after 14 days, please contact us.

  6. The refund depends on the method of payment:

    Prepayment: The amount of the payment will be credited to the bank account from which you transferred the money. It may take up to 5 business days before the credit is visible on your account.

    Credit card: The credit card account debited by us will be re-credited with the amount being refunded. You will see the refund on your next credit card statement. It may happen that the date of the reversal posting is the same as the date of the payment.

    Gift Certificate: As soon as we have received and processed your return, we will issue you a new gift certificate and send it to you by e-mail or post.

    Any more questions? Please contact us at hello@spicehorse.eu We will be glad to help you!

Is there any guarantee?

We grant a statutory warranty of 24 months. Please note that it is very important that you report the defect as soon as possible after you have noticed it.

If an item you purchased from our online store has a quality problem and you would like to return it, please submit the item as a claim. Once your claim reaches us, it will be checked by SPICEHORSE.

If we find that the item actually has a quality problem, or has been damaged in the manufacturing process, or during the transportation, you will receive a credit for that item.

We cannot provide refunds for items that have been damaged for other reasons, including negligence, misuse or wear. In addition, we cannot provide a refund if the item was not purchased in our online shop at spicehorse.eu.

We point out that the lifetime of a product depends on the individual user, their typical wearing behaviour and the wearing conditions. Products that have been damaged by ordinary wear or have reached the end of their expected life are unfortunately not replaced.

Any more questions? Please contact us at hello@spicehorse.eu We will be glad to help you!

No products in the cart.